Return and Refund Policy

At FABRIX, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility Criteria

You may request a return if:

  • The item received is damaged, defective, or incorrect

  • The item is unused, unwashed, and in its original condition

  • All original tags, packaging, and labels are intact

Returns that do not meet the above criteria may not be accepted.

2. Return Timeframe

  • Return requests must be initiated within [ 3 Days ] of receiving your order.

  • Requests made after this period may not be eligible for return or refund.

To initiate a return, please contact us at askfabrix@gmail.com with your order number and reason for return.

3. Refund Process and Timing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method.

  • Refunds are typically completed within [ Refund Processing Time - 5-7 Days ] after approval.

Please note that bank or payment gateway processing times may vary.

4. Exchange Options

  • Exchanges are available for size or replacement of defective or incorrect items, subject to stock availability.

  • Exchange requests must be made within [ 3 Days ] of delivery.

  • If the requested exchange item is unavailable, a refund or store credit may be offered instead.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Please contact us within [ 3 Days ] of delivery

  • Share clear photos or videos of the issue along with your order details

Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items showing signs of use, washing, or alteration

  • Products returned without original tags or packaging

  • Sale or clearance items (unless damaged or defective)

  • Gift cards or promotional items (if applicable)

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, return shipping will be covered by us.

  • For all other eligible returns, return shipping costs must be borne by the customer.

  • Original shipping charges are non-refundable unless the return is due to our error.

8. Cancellation Policy (Optional)

  • Orders may be cancelled before dispatch by contacting us at askfabrix@gmail.com.

  • Once an order has been shipped, it cannot be cancelled and will be handled as a return.

9. Contact Us

For return, refund, or exchange-related queries, please contact:

Email: askfabrix@gmail.com
Customer Support Hours: [– e.g., MONDAY TO SUNDAY ,10:00 AM – 10:00 PM IST]